Children's Services Program Manager

County of Door | Sturgeon Bay, WI

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Posted Date 11/17/2022

Responsible for oversight and program development of services and supports for children with a wide range of disabilities and special needs and their families.  Program areas include Children's Long-Term Support (CLTS) Waiver, Birth to Three (B-3), and Children's Community Options Program (CCOP). This includes direct supervision of staff, contract monitoring and budget oversight, as well as community outreach and collaboration with partner agencies and programs.


  1. Manage and provide program oversight for services to children with disabilities as defined
    under Wisconsin Statutes through contracts, specific program budgets, and direct services.
  2. Coordinate and monitor the Birth to Three Early Intervention Program, including oversight of initial evaluations, referrals, contracted therapy and case manager staff monitoring, B-3 Education services, state plan development, and conducting team meetings.
  3. Coordinate and monitor the Children's Community Options Program, including information and referral, annual plan development, child find activities, and fiscal monitoring of expenditures associated with this program and other children services.
  4. Coordinate and monitor the Personal Care Worker Program, including fiscal oversight, program compliance, contract monitoring, and all other duties as guided under HFS 101-108.
  5. Coordinate and provide program oversight to the Long Term Care waiver services for children with a physical disability, mental health and/or developmental disabilities.
  6. Conduct routine individual professional staff supervision to disability program staff, monitoring caseloads, client status, and professional development of those staff.
  7. Assure compliance and appropriateness of contracted service agencies through supervision and monitoring of their activities; assuring quality and measurement of program outcomes.
  8. Responsible for establishing client find strategies and necessary information/referral strategies, serving as a single point of entry into the service system.
  9. Fiscal oversight and management of the Third Party billing authorizations for children's programs in partnership with agency fiscal staff.
  10. Provide community education for provider agencies, community members, and interested clients and their families on Department services and programs.
  11. Serve as agency liaison to crisis intervention staff regarding after hour on-call services to youth with developmental disabilities and/or mental health issues.
  12. Explore and locate all available financial, social, and remedial resources on behalf of disabled individuals and their families, with the goal of expanding a menu of options for children with disabilities and their families with emphasis on self-directed supports.
  13. Serve as agency State lead person in Children Functional Screen implementation and training for all agency case management staff performing such duty.
  14. Participate/act as part of the management team for the Department, providing advocacy and representation of the needs of individuals with disabilities as well as the agency as a whole. Participates in monthly oversight committee/board meetings.
  15. Act as Client Rights Specialist for the Department regarding resolution of concerns and grievances as directed under Wisc. Stats 51, Ch. HFS 92 and 94.40.
  16. Maintain collaborative support and partnerships with other county and community resources supporting the needs of individuals with disabilities, (i.e. serving on advisory boards, task forces, and other like activities.

General Job Functions 

  1. Perform direct case management services of disabled individuals to include information and referral, initial assessment, and necessary plan development, as a backup to line staff.
  2. Provide family and individual support counseling.
  3. Provide oversight and strong leadership to a multifaceted program area with complex state requirements and quality assurance measures.
  1. A graduate of a certified college or university with a BS/BA degree in Social Work, Psychology, Special Education, Rehabilitation or related areas is desired.
  2. Minimum of three (3) years' experience in the field of Disabilities.
  3. Management experience preferred.
  4. Current valid Wisconsin driver's license required and have the availability of a car or other form of motorized vehicle.

Knowledge, Skills, and Abilities Required 

  1. Knowledge of the nature consequences and remedial needs of the disabled population with a special knowledge and experience concerning the delivery of community-based rehabilitation services.
  2. Ability to work independently with limited supervision and make decisions based on fact and reasonable judgment. Able to supervise and direct the work of others/programs in this profession. Capable of working in high stress environment.
  3. Ability to read, comprehend, and communicate, both verbally and in writing.
  4. Able to develop relationships with clients and families and work in cooperation with other disability professionals to establish goals and objectives for each patient.
  5. Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county supervisors, county officials, and general public.
Social Work/Human Services

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