Guest Services Representative

AmericInn Sturgeon Bay | Sturgeon Bay, WI

Posted Date 6/24/2019

Guest Services Representatives are  responsible for assisting guest in the reservation process, and the check-in and check-out process. They are reponsible for offering assistance to our guests as necessary. We do work with Microsoft, Excel and several franchise websites as well. Strong computer skills are a plus. We are responsible for correctly recording cash and credit card transactions. The usual hotel duties are included in this position including key control, maintaining a safe and clean environment for coworkers and guests and following company and chain brand standards.

Prior front desk/administration experience and computer skills are a plus but not required. The right candidate must have great customer service and communication skills. This position demands a self-motivated individual adept at problem solving who is comfortable as an independent worker. The laundry duties include operating commercial laundry equipment, lifting up to 50 lbs some bending also required as well as standing for long periods of time. Candidate must complete a 75 hour 2 week paid training period for this part-time year round position. This position may include some 1st and 2nd shift hours as well as additional shifts during higher occupancy periods. The pay will be discussed at the time of interview and the number of hours will vary between 24 to 32 hours per week. Alternate weekends are required as well. This is a year round position in a fast paced, challenging environment. 

Front Desk | Innkeeping

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