Operates emergency communications equipment, which receives and dispatches police, fire and emergency medical calls via telephone and electronic dispatch equipment. Also, operates various on-line data entry terminals. The Communications Center is a 24/7/365 operation so you will be required to work nights/weekends/holidays and mandatory overtime. Regular attendance and punctuality along with being prepared to commence work at designated work locations, on the assigned or scheduled days and hours is expected.
Note: Candidates who have completed the "Fundamentals of Emergency Dispatch" through the technical college will be given priority consideration.
Candidates chosen will be required to pass a CritiCall test.
The CritiCall test will be held every Wednesday. This must be completed with a passing score that day in order to advance to the next step in the recruitment process.
Essential Job Functions
- Must have the ability to multitask (listen to radio traffic, listen to the caller on the phone and type information into the computer at the same time).
- Answers and routes telephone calls and messages of an emergency and non-emergency nature to the proper public service agency.
- Implements proper and current data input procedure on keyboard terminals in order to ensure data is properly transmitted to the computer.
- Ascertains proper routing of incident information through geographic knowledge of the County.
- Relays further information as needed throughout the duration of an emergency situation.
- Keeps records and data in accordance with department rules.
- Logs calls and activities as required.
- Must be proficient in the Transaction Information for the Management of Enforcement (TIME) System which includes; entry of warrants, restraining orders, missing persons, stolen items, criminal histories, administrative messages, hit confirmations etc. and is used during all traffic stops.
- Operates radio transmitter in accordance with Federal Communications Commission Rules and Regulations.
- Routes, transmits and interprets teletype messages.
- Monitors weather radar and follows severe weather procedures when situation dictates such.
- Approves phone line traces after following all required procedures and guidelines.
- Participates and attends job related meetings and training.
- Briefs incoming shift regarding status of current incidents, problems, etc.
Training and Experience
- High school diploma or equivalent required.
- Ability to type a minimum of 35 words per minute determined by a standard keyboard test.
- Completion of Fundamentals of Emergency Dispatch course preferred.
- Able to obtain certification in CPR within 6 months of hire.
- Must obtain Basic and Advanced TIME System certifications within 1 year of hire and maintain.
- Successful completion of telecommunications field training and evaluation program within six (6) months of hire.
- Related emergency situation experience preferred.
- Familiarity with incidents relating to critical law enforcement activities preferred.
Knowledge, Skills, and Abilities Required
- Strong ability to communicate effectively and precisely both orally and in writing.
- Ability to hear at a level commensurate with working conditions.
- Vision correctable to 20/20 on a Snellen eye chart.
- Ability to record computer data rapidly and accurately.
- Ability to maintain security and confidentiality.
- Continuous working knowledge of emergency medical terms and situations.
- Continuous working knowledge of the County's geography.
- Ability to learn and comprehend Federal Communications Commission's departmental rules, regulations and regulations.
- Knowledge of and ability to utilize a computer and the required software.
- Ability to operate a keyboard and telephone equipment.
- Ability to work the required hours of the position.
- Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county supervisors, county officials, and general public.