Head Housekeeper

Bridgeport Resort | Sturgeon Bay, WI

Posted Date 1/31/2020

Management position. Looking for a rockstar with a great attitude. The head housekeeper is responsible for making sure that the entire building is perfect... top to bottom. Head housekeeper leads and monitors all housekeeping staff in the preparation and cleaning of all guest rooms, common areas and meeting rooms. The head housekeeper is responsible for coordinating meeting room set up, clean up and any food and beverage service required.

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• Check and maintain equipment to ensure that it is in working order.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Establish and implement operational standards and procedures for the departments supervised.
• Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Inspect work performed to ensure that it meets specifications and established standards.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Investigate complaints about service and equipment, and take corrective action.
• Issue supplies and equipment to workers.
• Perform or assist with cleaning duties as necessary.
• Plan and prepare employee work schedules.
• Recommend changes that could improve service and increase operational efficiency.
• Screen job applicants, and hire new employees.
• Select and order or purchase new equipment, supplies, or furnishings.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.

Cleaning/Housekeeping | Management

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