Front Office Assistant

Front Desk Staff

Door County Eye Associates is a busy optometry practice with a father/daughter doctor team. The office is adding a third optometrist and needs more support staff. We provide full-scope medical eye care and high-quality optical products and services. We are seeking a front office assistant with outstanding customer service and people skills, seeking long-term employment. The ideal candidate will have strong organizational skills, is able to multitask, detail-oriented and a positive attitude. Front desk staff members work with other staff and doctors to keep the office running smoothly and efficiently. 

Primary Duties:

• Ensure a positive patient experience 
• Schedule and verify appointments for patients
• Check patients in and out for appointments 
• Assist patients with eye-related questions 
• Answer phone calls and respond to texts from patients
• Data entry into electronic health records 
• Take payments for medical services, glasses and contacts  
• Assist with checking and billing charts 
• Open and close front office duties 

Physical Demands:

• This position is performed in an office environment and requires periods of sitting or standing that may last one hour or longer, and should require approximately 50% sitting, 40% standing, and 10% walking
• Physical requirements may include the need to occasionally lift up to twenty pounds
• Occupational requirements for this position include the ability to see, hear, and speak clearly and distinctly as well as reasoning, reading, remembering, writing, and speaking

Hours:

• Monday-Friday 
• One hour lunch break Monday - Thursday (half day Friday)
• No weekend or late-night hours!

Qualifications:

• High school diploma minimum, associates/bachelors degree preferred
• Strong customer service and communication skills 
• Self-motivated, detail-oriented, and positive attitude are a must
• Able to multitask in a fast-paced environment 
• Team player 
• Comfortable using computers 
• Must be dependable and punctual 
• Preferred but not required: background in healthcare, experience in office setting  

Full Time Benefits:

• Hourly rate based on experience and education 
• 17 days PTO for personal, sick and family needs after completing initial 3-month employment period
• Paid holidays (FT employees are reimbursed for the following holidays when they fall on normal workdays: New Year's Eve afternoon, New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve afternoon, Christmas Day)
• $400 monthly health insurance stipend 
• Life insurance
• Short-term disability insurance
• Death and dismemberment benefit
• 401K retirement account with 4% employer match 
• Quarterly bonuses based on office productivity 
• Generous eyecare and eyewear benefits for employee and household members (no cost to employee; spouse and dependent children receive one eye exam per year at no cost)
• Career development: paid continuing education events