Algoma True Value Sales Associate

We are seeking a Retail Sales Representative to serve as our primary point of contact, deliver exceptional customer service, and contribute to meeting our sales quotas. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will contribute to your success in this role. Ultimately, you will ensure that customers leave our store satisfied, and you will contribute to the store’s profitability.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g., product features, pricing, and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Requirements

• Proven work experience as a Retail Sales Representative, Sales Associate, or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures with forklift experience
• Basic math skills
• Excellent communication skills
• Ability to perform in fast-paced environments
• Flexibility to work various shifts