Outdoor Recreation Operations Manager

JOB SUMMARY:
The Outdoor Program Manager (OPM) for Door county kayak tours llc is responsible for developing, executing, supervising, and providing oversight of and customer service for paddle and ebike sports, . The OPM is also responsible for developing community relationships to expand offerings and clientele through community and corporate partners. 

REPORTS TO: Owner

SUPERVISES: Guides, receptionists, photographers &  drivers.

SCHEDULE: Full-time exempt with primary workdays being Friday, Saturday, and Sunday. Monday through Thursday flexible.

DUTIES AND RESPONSIBILITIES:
Program Quality and Growth

• Develop and coordinate the execution of outdoor programming 
• Recruit, train and evaluate staff to ensure progressive skill development.
• Manage customer experiences on property including pre-arrival confirmations & check in/out.

Operational Management and Oversight

• Ensure maintenance and required inspections of all equipment and facilities are carried out as needed with appropriate record keeping.
• Ensure safety and risk management standards and practices are in place for outdoor programs, and comply with ACA Standards, and federal, state and local regulations to mitigate risk & safeguard the health, safety and general well-being of all guests and staff.

Administrative Functions

• Recruitment, selection, on-boarding, evaluation, and release of temporary and seasonal staff.
• Proactively manage, repair, and replace program equipment and supplies as needed.
• Review and resolve customer inquiries and complaints.
• Manage, track, and control payroll expenditures for assigned lines of business.
• Assist in management of  social media channels .
• Comply with financial accountabilities associated with purchases and timely submission of receipts and credit card statements.

General Expectations

• Strictly adhere to the letter and spirit of all aforementioned policies and practices and promptly report any known or alleged infractions.
• Keep supervisor informed on status and progress of work assigned.
• Perform special assignments as directed by the supervisor and/or management.
• Actively participate in council conferences and staff meetings.

QUALIFICATIONS:

Education and Experience

• Bachelor’s degree in recreation, outdoor education, youth development, environmental science or related field preferred.
• Experience including supervision of staff & volunteer teams of 20 or more individuals preferred.
• Additional event planning experience preferred.
• Has or ability to obtain and maintain current certifications in CPR and First Aid.

Skills and Abilities

• Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Excellent verbal and written communication skills.
• Excellent presentation and public speaking skills.
• Comfortable working remotely, using video conferencing and collaboration tools including Zoom and Microsoft Teams.
• Proficient in using email, internet, and other PC-based applications including Microsoft Office suite with the ability to learn and adapt to new technology.

Physical Requirements

• Ability to lift 50-75lbs with or without assistance.
• Ability to perform work exerting up to 50 lbs. of force occasionally, and/or 20lbs. of force frequently and 10lbs. of force constantly to move objects .
• Prolonged standing, some bending, stooping, walking long distances, hiking, climbing, and stretching.
• Hand eye-coordination and manual dexterity 

Other Requirements

• Able to maintain a flexible work schedule, including overnights, most weekends, and frequent evenings .
• Must have access to an automobile for travel within the jurisdiction, and proof of insurance and a safe driving record.

ACCOUNTABILITIES:

• Build Trust and Relationships. 
• Act with Integrity. 
• Employ the Best People. 
• Create Energy. 
• Radiate Passion. 
• Impress Our Customers. 
• Drive Change. 
• Show Courage. 
• Collaborate and Innovate. 
• Be Kind: 

Door County Kayak Tours llc. is an equal opportunity employer.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Housing
• Paid time off

Ability to commute/relocate:

• We have another location in New Orleans and will be developing an ebike tour there, so transfer opportunity for late fall/winter/spring. We have housing available. 

License/Certification:

• CPR Certification (Preferred)