Outdoor Recreation Operations Manager

Door County Kayak Tours | sturgeon bay, WI

Posted Date 2/02/2023

The Outdoor Program Manager (OPM) for Door county kayak tours llc is responsible for developing, executing, supervising, and providing oversight of and customer service for paddle and ebike sports, . The OPM is also responsible for developing community relationships to expand offerings and clientele through community and corporate partners. 


SUPERVISES: Guides, receptionists, photographers &  drivers.

SCHEDULE: Full-time exempt with primary workdays being Friday, Saturday, and Sunday. Monday through Thursday flexible.

Program Quality and Growth

  • Develop and coordinate the execution of outdoor programming 
  • Recruit, train and evaluate staff to ensure progressive skill development.
  • Manage customer experiences on property including pre-arrival confirmations & check in/out.

Operational Management and Oversight

  • Ensure maintenance and required inspections of all equipment and facilities are carried out as needed with appropriate record keeping.
  • Ensure safety and risk management standards and practices are in place for outdoor programs, and comply with ACA Standards, and federal, state and local regulations to mitigate risk & safeguard the health, safety and general well-being of all guests and staff.

Administrative Functions

  • Recruitment, selection, on-boarding, evaluation, and release of temporary and seasonal staff.
  • Proactively manage, repair, and replace program equipment and supplies as needed.
  • Review and resolve customer inquiries and complaints.
  • Manage, track, and control payroll expenditures for assigned lines of business.
  • Assist in management of  social media channels .
  • Comply with financial accountabilities associated with purchases and timely submission of receipts and credit card statements.

General Expectations

  • Strictly adhere to the letter and spirit of all aforementioned policies and practices and promptly report any known or alleged infractions.
  • Keep supervisor informed on status and progress of work assigned.
  • Perform special assignments as directed by the supervisor and/or management.
  • Actively participate in council conferences and staff meetings.


Education and Experience

  • Bachelor’s degree in recreation, outdoor education, youth development, environmental science or related field preferred.
  • Experience including supervision of staff & volunteer teams of 20 or more individuals preferred.
  • Additional event planning experience preferred.
  • Has or ability to obtain and maintain current certifications in CPR and First Aid.

Skills and Abilities

  • Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines.
  • Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
  • Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
  • Excellent verbal and written communication skills.
  • Excellent presentation and public speaking skills.
  • Comfortable working remotely, using video conferencing and collaboration tools including Zoom and Microsoft Teams.
  • Proficient in using email, internet, and other PC-based applications including Microsoft Office suite with the ability to learn and adapt to new technology.

Physical Requirements

  • Ability to lift 50-75lbs with or without assistance.
  • Ability to perform work exerting up to 50 lbs. of force occasionally, and/or 20lbs. of force frequently and 10lbs. of force constantly to move objects .
  • Prolonged standing, some bending, stooping, walking long distances, hiking, climbing, and stretching.
  • Hand eye-coordination and manual dexterity 

Other Requirements

  • Able to maintain a flexible work schedule, including overnights, most weekends, and frequent evenings .
  • Must have access to an automobile for travel within the jurisdiction, and proof of insurance and a safe driving record.


  • Build Trust and Relationships. 
  • Act with Integrity. 
  • Employ the Best People. 
  • Create Energy. 
  • Radiate Passion. 
  • Impress Our Customers. 
  • Drive Change. 
  • Show Courage. 
  • Collaborate and Innovate. 
  • Be Kind: 

Door County Kayak Tours llc. is an equal opportunity employer.

Job Type: Full-time

Pay: From $45,000.00 per year


  • Housing
  • Paid time off

Ability to commute/relocate:

  • We have another location in New Orleans and will be developing an ebike tour there, so transfer opportunity for late fall/winter/spring. We have housing available. 


  • CPR Certification (Preferred)


Full-Time | Housing
Arts, Audio/Video Technology and Communications | Education (Teachers, Teachers Assistance, Daycare) | Front Desk | Guides (Tour/Outdoor Recreation) | Hospitality/Customer Service | Marketing, Sales and Service | Office/Admin | Outdoor Recreation | Retail | Tours/Guides

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