Network Technician

1. Performs software/hardware troubleshooting to isolate, diagnose, and correct problems. 
2. Installs and maintains a multitude of hardware as required. This includes but is not limited to personal computers (PCs), servers, printers, wired and wireless phones, tablets, and various network components and storage systems
3. Installs, develops, and maintains various storage including RAID/mirroring/redundancy/replication and NAS/SAN technology.
4. Installs and maintains a multitude of software as required.  This includes organization wide such as Microsoft Office and department specific such as Spillman/LandNav/NWS.
5. Installs and maintains various Microsoft related technologies including but not limited to SQL, Exchange, Active Directory, operating systems both desktop and server, terminal server, WSUS, NTFS, and file sharing.  
6. Installs, develops, and maintains security including firewall rules, VPNs, remote access, web/e-mail filtration, anti-virus, patching, door control, wireless, ACLs, and proper directory structure with share/file permissions.
7. Installs, maintains, and develops virtual solutions including hypervisors VMWare/Citrix Xen and desktops/applications including XenApp and XenDesktop.
8. Maintains a 24/7 enterprise operation including backup/recovery and participation in our helpdesk.  This includes after-hours work taking call rotation and reacting to events/alerts to keep a near 100% uptime environment.
9. Programs switches, firewalls, and routers as needed primarily Cisco. 
10. Trains county staff on the proper use of software and hardware.
11. Provides end user setup/onboarding and technical support.
12. Documents various procedures, help requests, and maintains inventory control
13. Evaluates current hardware and software capabilities and makes recommendations for improvements.
14. Program phone switch and its associated voice mail system (internal or external) for any type of special call features (i.e. call rerouting, call forwarding, hunt groups, voice mail, direct inward dial, and integrated voice mail faxing).
15. Assist as needed in maintenance of all structured wiring used to connect or interconnect clients to the network.

1. Performs PC and Network administrative duties as necessary.
2. Coordinates/Communicates with vendors for services, purchases, or service/warranty of their equipment.
3. Inventories and orders computer related supplies.

Required Training and Experience

1. High school diploma along with a minimum of one (1) year of training in data processing, computer software and hardware, and networking. As well as, one (1) year of progressive work experience with personal computers, networking, and Microsoft products or Microsoft Certification.
2. Minimum of one (1) year of experience with PC Client / PC Server computing technologies. 
3. Minimum of (1) year of experience working with network hardware and switching methodologies. 
4. Must understand standardized or structured network wiring and how to interconnect multiple locations together. 
5. Possess a valid driver’s license.

 
Preferred Training and Experience

1. Minimum of a two (2) year Associates degree in computer related field strongly preferred or a combination equivalent to experience and training to provide and meet the required knowledge, skills, and abilities may be qualifying. 

 
Knowledge, Skills, and Abilities Required

1. Knowledge of standard networking concepts such as VLANs, layer 2 and layer 3, routing, VPNs, subnetting, DHCP, DNS, trunks, and packet tagging. 
2. Ability to read, comprehend, and communicate, both verbally and in writing. 
3. Knowledge, skill and ability to install, maintain, patch or upgrade hardware and software within the global technology environment.
4. Knowledge of corporate/enterprise compute environments including client/server relationship, various topologies, MDF/IDF distributions, security, and high availability.
5. Knowledge of storage SAN/NAS concepts and systems.
6. Knowledge of virtualization especially VMWare and Citrix technologies.
7. Knowledge of Microsoft operating systems and enterprise applications.
8. Knowledge of VOIP phone systems especially Cisco. 
9. Ability to add, move and change physical clients (PC’s, Servers, Printers, Telephones) and add them to the wired or wireless network. 
10. Ability to understand the concept of structured wiring and maintain all wiring used to interconnect physical clients to their source servers. 
11. Ability to secure clients, servers, and infrastructure utilizing best practice methodologies.
12. Ability to be resourceful to solve issues, generate next steps, and improve County efficiencies..
13. Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county supervisors, county officials, and general public. 
14. Ability to communicate effectively with people having varying degrees of computer knowledge and associated terminology.
15. Ability to document and organize procedures and other information related to technology, and make it available as appropriate
16. Ability to work independently but also in a team setting to creatively solve problems.
17. Ability to work with private information in a professional and confidential manner.

Employees hired to work a full time schedule (40 hours per week) are eligible for full time benefits.
 
 Benefits to promote employee/family wellness (full time status):

• Health Insurance including prescriptions – 85% of premium paid by the County of Door
• Wellworks wellness participation – health insurance premium discount
• Dental Insurance – 100% of premium paid by the County of Door!
• Vision Insurance
• Term Life Insurance - offered through WI Dept of Employee Trust Funds (ETF)
• Income Continuation Insurance – ask about premium holiday!
• Flexible Spending Account (FSA)
• Wisconsin Retirement System – required participation in Employee/Employer match
• 457(b) Deferred Compensation plans – (Wisconsin Deferred Comp & Nationwide)
• County of Door is a Public Service Loan Forgiveness (PSLF) qualifying employer!

Benefits to promote work/life balance (full time status):

• Paid Holidays
• Paid Time Off (PTO) Plan
• Personal Day(s) by position
• Flexible/Alternative Work Schedule by position