Mortgage Consultant

Bank of Luxemburg | Sturgeon Bay, WI

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Posted Date 8/01/2022

Due to a recent promotion Bank of Luxemburg is hiring a Mortgage Consultant to serve our Door County Market, workign out of our Sturgeon Bay office.

Position Summary:

Serves the credit needs of a wide variety of customers in connection with their personal needs. Promotes other banking services to existing and potential customers.


Principal Responsibilities and Duties

Provides and Services All Mortgage and Consumer Loans

  1. Interview applicants to develop background information.
  2. Process credit reports and other information needed to determine if loan is an acceptable risk.
  3. Underwrite loan acceptable to loan program guidelines.
  4. Prepare closing documents and closes loan with customer.
  5. Learn, promote and provide new loan products as developed by the Bank.

Promotes Business Development

  1. Maintain positive relationship with bank staff and work with management to help facilitate a total team concept.
  2. Support and assist in the implementation of all bank marketing and sales strategies designed to maximize growth and profitability.
  3. Meeting with customers to discuss consumer needs and recommending ways the bank can serve their needs.
  4. Cross-selling and referring a full range of consumer and banking services to present and potential customers.
  5. Calling on existing or potential customers to develop new business and to retain or increase existing business.
  6. Keep informed on changes within our market, recommending market opportunities for growth and development.

Maintains Collections and Charge Off Accounts

  1. Review delinquent reports and/or files to determine plan of action.
  2. Execute plan of action-to include customer phone calls and letters with goal being to determine problem and resolve.
  3. Implement procedures designed to secure repayment of loans in accordance with repayment plan.

Additional Duties and Responsibilities:


  1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.
  2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.
  3. Performs other duties as may be necessary to fulfill the responsibilities of this position. 

Work Relationships and Scope:

Works very closely with other loan department personnel to ensure operational and financial requirements of the Bank are being met. Has occasional contact with all personnel and Board of Directors. Has contact with regulators, government agencies, CPA firms and other outside parties. Has access to highly confidential customer, financial and general Bank information. Has certain security, lock up and oversight responsibilities as an Officer of the Bank.


Measures of Performance:

Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; customer satisfaction with accuracy of their transaction requests; accessible and responsive to the needs and concerns of management and employees; soundness of loan decisions; analyzes operational problems as they occur and suggest solutions; ability to develop new policy and interpret established policies and procedures consistent with their intent, and determine when exceptions may be appropriate; ability to effectively resolve workplace conflicts; effectiveness of communications and development of good working relationships with management, employees and customers; professional demeanor portraying a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participation in training and appropriate professional developments, maintenance of appropriate attendance record and punctuality; understanding of and adherence to Bank policies and procedures; informing and marketing of additional Bank services through cross-selling; professional work place appearance and conduct.


Knowledge, Skills and Abilities Required:

 Degree in business or finance preferred and 3 years experience or equivalent experience (4-5 years) required. Knowledge and experience in consumer and mortgage lending; sales and business development skills desired; keyboard and computer knowledge required. Must be self-motivated, sales oriented, and possess excellent communication skills. Ability to obtain and maintain the NMLS requirements.


Salary29.52 - 36.30 Hour

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