Visitor Services Associate - Sturgeon Bay

The museum’s Visitor Services Associates work in a variety of roles to meet the overall needs of the museum.  Our Visitor Services Associates are engaging, and highly capable in all areas related to operation of the museum’s admission desk, retail store, and customer service; creating positive and memorable experiences for museum guests. These staff members are the “face of the museum” and interact with all guests, many of our donors, as well as our museum volunteers. 

This is a part-time seasonal position, with approximately 20-25 hours per week.  Our season is May 1 through October 31 and preference will be given to candidate who can work through the end of the season.

RESPONSIBILITIES AND DUTIES: 

• Handle transactions at the Admissions Desk, including museum admissions, store sales, and guest interactions;
• Announce and convey to guest various tour options and times for the tug John Purves, as well as the Jim Kress Maritime Lighthouse Tower;
• Provide excellent customer service; promote the museum’s mission and vision in all activities;
• Regularly communicates with management about visitor experiences including their ideas and concerns;
• Assist Retail management with receiving, transferring and preparing merchandise for sale or transport to other Museum store locations;
• Perform other duties as assigned;

 Sales and Accountability

• Maintains an expert level of knowledge and proficiency in the museum’s Point of Sale computer system;
• Responsible for helping to meet revenue goals by promoting museum memberships, programs, school and group experiences and special events;
• Be accountable for cash handling, including opening and closing drawers, counting cash, making deposits, making sure enough change is in the drawer;
• Maintains a thorough knowledge of the museum’s exhibit content and programs and takes accountability for learning relevant content to share with guests;
• Consistently punctual, dependable and prepared for scheduled shifts, meetings, events or programs; 

Teamwork and Collaboration

• Ensures accuracy of data entry and supports marketing team in gathering data to support marketing efforts;
• Ability to work in a fast paced environment while maintaining a friendly and professional attitude;

 Capabilities

• Excellent public relations and customer service skills, including customer service concepts and techniques;
• Strong computer skills and a ability to learn Point of Sale computer systems and software;
• Demonstrates resourcefulness, good judgment, and excellent interpersonal and communications skills. Can effectively listen and interpret the needs of the customer and make appropriate recommendations;
• Self-motivated with a strong work ethic; ability to be both helpful and assertive when promoting museum membership, programs and events;
• Good problem solving skills;
• Ability to work independently and collaboratively;
• Shows sensitivity to diversity including individuals with physical challenges or special needs;

This position reports to the Visitor Services Manager.  Work location is in Sturgeon Bay, however additional hours may be available at Cana Island Lighthouse and/or the Death's Door Maritime Museum.