House Manager

Northern Sky Theater | Fish Creek, WI

Posted Date 1/12/2022

House Manager

Position Description

A Northern Sky House Manager is responsible for the smooth operation of the house (the “pre-show” guest experience outside the theater and the audience seating area) during the run of the show. House mangers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after the show. House managers also schedule, train and supervise house, volunteer and concession staff.

 Job Duties and Responsibilities: 

  • Prepare the theatre for opening.
  • Manage Northern Sky house staff and volunteers.
  • Maintain communication with the production stage manager.
  • Maintain communication with the box office staff (supervise at park.)
  • Monitor the performance, intervene effectively if necessary to maintain optimum audience experience.
  • Coordinate the closing of the space after the event has ended and the audience has left.
  • File event reports and some reconciliation reports.
  • Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
  • Establish and maintain effective work relationships with a wide age-range of seasonal house staff employees and volunteers.
  • Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests, staff and volunteers attending, and servicing, Northern Sky events.
  • Demonstrate an understanding of, sensitivity to, and appreciation of Northern Sky’s company and service missions.
  • Maintain communication with custodial and/or park staff.
  • Participate and coordinate in any safety or first aid training as directed by the Managing Director. 
  • Knowledge of location and use of some emergency equipment, and knowledge of emergency communication procedures. 
  • Take charge during an emergency such as a medical issue, severe weather, fire, active shooter, etc.
  • Attend all meetings pertaining to the front of house responsibilities. 
  • Maintain necessary inventory on patron service equipment and supplies. 
  • Help to maintain necessary concession inventory and supplies. 
  • Maintain a professional, neat and well-groomed appearance.
  • Comfortable with two-way radios.
  • Work varied shifts, including nights, weekends, and holidays.

Desired Qualifications: 

  • Three to five years of experience working in customer service.
  • Effective leadership, communication and decision-making skills
  • Ability to be calm under pressure
  • Friendliness
  • Persuasive interpersonal skills
  • Punctuality and dependability
  • Certified in CPR, AED and first aid preferred
  • Computer literacy
  • Number of hours to be worked per week: Up to 35 (Part Time, Seasonal, Varies)
  • Shift Schedule: Day, Evening, Night
  • Proof of eligibility to work in the United States

Work Environments

Indoor Venue: Gould Theater

Outdoor Venue: Peninsula Park Amphitheater - Continuously working in outdoor conditions.

Physical Requirements 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to determine accuracy, neatness and thoroughness of work assigned and determine safety of workplace surroundings and works with others and guests. 

  • Ability to read small print as on tickets.
  • Ability to climb steps repeatedly.
  • Ability to descend/ascend ramps and inclines/declines.
  • Ability to stand for long periods of time.
  • Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting.
  • Ability to bend, stretch, reach and kneel without restriction.
  • Frequently walking, lifting and carrying up to 30 pounds.  
Salary18.00 Hour
Part-Time | Seasonal
Front Desk | Management | Office/Admin | Retail
Job Categories
Arts, Audio/Video Technology and Communications | Front Desk | Hospitality/Customer Service

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