CUSTOMER SERVICE REPRESENTATIVE

WI DEPT OF NATURAL RESOURCES | STURGEON BAY, WI

Posted Date 8/29/2019
Description

This position is anticipated to work 20 hours per week. Work hours will be 10:30 a.m. to 2:30 p.m., Monday through Friday.

50% Provision of information to the public concerning laws, requirements and procedures pertaining to licensing, Wisconsin residency, vehicle registration and titling and DNR programs. Serve as a primary point of contact for analyzing and responding to customer needs. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information. Research areas where additional analysis or interpretation is needed or when a variety of alternatives are available

25% Provision of Vehicle Registration and Titling Services to the public in a manner consistent with recreational vehicle laws and administrative rules and departmental, division and bureau policies and procedure.

25% Provision of recreational licensing services to the general public in a manner consistent with Wis. Statutes, NR administrative rules, and departmental policies and procedures.

Knowledge Required:

A well-qualified applicant will have prior customer service and cash handling experience, a high level of attention to detail, basic computer skills and a desire to help others enjoy Wisconsin's outdoors. The applicant should possess excellent written and verbal communication skills as well as the ability to accurately relay complex information. The capability to multi-task is crucial.

***Individuals who are bilingual in English and Spanish or English and Hmong are encouraged to apply!*** Bilingual positions receive a $1.00 per hour salary add-on in addition to the $14.84 per hour base salary. As part of the hiring process, those who indicate they are bilingual on their application may be tested on their ability to communicate in Spanish or Hmong in addition to English.


Application Deadline: September 3, 2019

To Apply: Submit resume, cover letter and references to:

Donna K. Leighton
2984 Shawano Avenue
Green Bay, WI 54313-6727
RE: Job Code 13393

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

 

 

Wisconsin Department of Natural Resources Employment Announcement


Title: LTE - NAT RES CUST SERVICE REP

Contact: Donna K. Leighton

Location: Sturgeon Bay Service Center, 110 S Neenah Avenue, Sturgeon Bay, WI 54235

Telephone Number: (920) 662-5180

Hourly Rate: $14.840 per hour.

Duration: Job starts approximately September 29, 2019

Job Description: Customer Service Representative - LTE

This Customer Service Rep position will be assigned to the Sturgeon Bay Service Center. This office offers counter service to the general public Monday through Friday from 11 a.m. to 2 p.m. Duties include providing counter service for walk-in customers, remote processing of vehicle registrations received by mail, selling state park vehicle admission stickers, issuing disabled and burn permits. Ensuring sound financial and cash handling.

This position is anticipated to work 20 hours per week. Work hours will be 10:30 a.m. to 2:30 p.m., Monday through Friday.

50% Provision of information to the public concerning laws, requirements and procedures pertaining to licensing, Wisconsin residency, vehicle registration and titling and DNR programs. Serve as a primary point of contact for analyzing and responding to customer needs. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information. Research areas where additional analysis or interpretation is needed or when a variety of alternatives are available

25% Provision of Vehicle Registration and Titling Services to the public in a manner consistent with recreational vehicle laws and administrative rules and departmental, division and bureau policies and procedure.

25% Provision of recreational licensing services to the general public in a manner consistent with Wis. Statutes, NR administrative rules, and departmental policies and procedures.

Knowledge Required:

A well-qualified applicant will have prior customer service and cash handling experience, a high level of attention to detail, basic computer skills and a desire to help others enjoy Wisconsin's outdoors. The applicant should possess excellent written and verbal communication skills as well as the ability to accurately relay complex information. The capability to multi-task is crucial.

***Individuals who are bilingual in English and Spanish or English and Hmong are encouraged to apply!*** Bilingual positions receive a $1.00 per hour salary add-on in addition to the $14.84 per hour base salary. As part of the hiring process, those who indicate they are bilingual on their application may be tested on their ability to communicate in Spanish or Hmong in addition to English.


Application Deadline: September 3, 2019

To Apply: Submit resume, cover letter and references to:

Donna K. Leighton
2984 Shawano Avenue
Green Bay, WI 54313-6727
RE: Job Code 13393

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

Additional Information:

In order to be appointed to this position, you must be a resident of the State of Wisconsin. Non-residents may apply, but must meet residency requirements upon hire.

**** Due to the nature of this position the Department of Natural Resources will conduct a comprehensive criminal background check on applicants prior to selection. Pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Applicants must be legally authorized to work in the United States at the time of hire.

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Salary14.84 Hour
Type
Part-Time
Category
Front Desk | Office/Admin

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