Customer Service Representative

Bayside Home Medical | Sturgeon Bay, WI

Posted Date 1/20/2023

Bayside Home Medical is looking for a motivated and customer service oriented person to join our team!

Customer Service Representatives responsibilities are but are not limited to:

  • Greeting customers in showroom
  • Assisting customers with their Medical Supply needs
  • Demonstrating the functionality of equipment and supplies
  • Discussing the insurance requirements and qualifications for various products and supplies
  • Speaking with customers and referrals on the phone
  • Processing sales orders and necessary paperwork
  • Communicating with referral sources and gathering necessary information
  • Scheduling deliveries
  • Assisting other departments with various projects


This is a part time position that will include Monday through Friday hours and includes some On Call Hours for Oxygen.

Candidates with related experience is a bonus but we are mainly looking for someone with great people skills, a passion to help others, positive attitude and a drive to achieve goals.

Candidates MUST have a great attitude, work well with others, can work in a fast paced, high pressure environment, be compassionate and have a passion for taking care of others.


Retirement plan

Paid time off

Communication method(s) used: Email Phone Chat In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Managing incoming faxes and prescriptions and distributing to proper persons
  • Other duties as assigned - must be able to lift up to 60 lbs


This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • This Job Is: Open to applicants who do not have a college diploma

Schedule: Normal business hours Some On Call Hours (20 hours per week)

Salary15.00 - 18.00 Hour
Healthcare/Non Medical (Caregivers, CNA) | Office/Admin | Retail

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