Front Desk

Purpose
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing
room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and
guests' accounts, making and confirming reservations, and presenting
statements to and collecting payments from departing guests.

Education
High School Diploma (or GED or High School Equivalence Certificate)

Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records,
stenography and transcription, designing forms, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words,
rules of composition, and grammar.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Basic Skills

• Active Learning - Understanding the implications of new information for both current and
  future problem-solving and decision- making.
• Active Listening - Giving full attention to what other people are saying, taking time to
  understand the points being made, asking questions as appropriate, and not interrupting at
  inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of
  alternative solutions, conclusions or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures
  appropriate for the situation when learning or teaching new things.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or
  organizations to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work related
  documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management - Managing one's own time

Social Skills

• Coordination - Adjusting actions in relation to others' actions.
• Negotiation - Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as
  they do.
• Complex Problem Solving - Identifying complex problems and reviewing related information to
  develop and evaluate options and implement solutions.